Frequently Asked Questions
Everything you need to know about shopping with Koren Jerusalem
What is the typical shipping time for orders?
We offer worldwide shipping. Domestic orders within Israel typically arrive within 3-5 business days, while international shipping usually takes 7-14 business days depending on the destination.
What is your return policy?
We accept returns within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please contact our support team to initiate a return process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for our unique fashion cuts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Israeli payment methods to ensure a secure and convenient checkout experience.
Are your garments made from high-quality materials?
At Koren Jerusalem, we pride ourselves on using premium fabrics and meticulous craftsmanship to ensure that every piece is both durable and comfortable for everyday elegance.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.