Returns & Exchanges

At Koren Jerusalem, we are committed to ensuring you are completely satisfied with your fashion selection. If your purchase doesn't meet your expectations, we offer a seamless return and exchange process within 14 days of delivery.

Return Process

• 1.
  Review Policy

  Ensure the items are unworn, unwashed, and still have the original Koren Jerusalem tags attached to be eligible for a refund.

• 2.
  Submit Request

  Contact our customer service team via email with your order number and the reason for the return to receive a return authorization code.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging and send them back to our Jerusalem studio using a trackable shipping service.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7 business days.